1. Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Products must be in new condition or show only light signs of use — clean, odor-free, and free from stains, damage, or heavy wear. They must not be washed, and all tags and packaging should be intact where applicable.
  • Certain items such as clearance products, pre-orders, or customized goods are non-returnable unless defective.

2. Return Process

  • Contact support@pokemonstoreus.com with your order number and reason for return.
  • We will provide a return authorization and instructions.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

  • Refunds will be issued within 2 business days after receiving and inspecting the returned item.
  • Refunds will be credited back to the original payment method.
  • Shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

  • Exchanges are processed as returns followed by a new purchase.
  • If the desired replacement item is out of stock, a refund will be issued.

5. Damaged or Defective Items
Please inspect your order upon receipt and contact us within 48 hours if you receive a defective, damaged, or incorrect item, including photographs as proof.