1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
  • Customized, pre-order, or limited-edition products may require additional processing time, which will be indicated on the product page.

2. Shipping Methods & Delivery Times

  • Domestic Shipping: Estimated delivery within 3–7 business days.
  • International Shipping: Estimated delivery within 7–21 business days, depending on destination and customs clearance.
  • Delivery times are estimates and may vary due to weather, customs inspections, or carrier delays.

3. Shipping Fees
Shipping costs are calculated at checkout based on the destination, weight, and size of your order. We may offer free shipping promotions from time to time.

4. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.

5. Delivery Issues
We are not responsible for delays or losses caused by events outside our control, including natural disasters, customs delays, strikes, or incorrect addresses provided by the customer. For lost or delayed packages, please contact support@pokemonstoreus.com.